Moving Central LLC

I gave them a check for $700.00. I worked with them for 4 months coordinating my life. I told them I was flying in and out and had to have a definitive date I could depend on. Over and over I asked to ensure there would be no issues. I was not given any contact information to call the movers. The office is closed over the weekend with no emergency contact number. I was left stranded no phone no movers showed up. No it wasn't the weather. I got no call to make sure everything went well. I tried to call first thing the Monday after and no answer. I sent an email, no answer. I tried Monday afternoon and got through. Was told they would call me right back. I got no call. I called again on Tuesday and Nicole started with an attitude. Was told they have not heard back from their movers. And when I asked about who was going to reimburse me for 2 days of work $500 for airline tickets, 3 nights in a hotel and a rental car. Not to mention my $700 deposit, I was told they never guaranteed the dates they were only tentative dates. Now, I had asked at least 10 times over 4 months about the dates being locked in and was told yes every time. Now, I am out $1700 and my belongings have still not been picked up and Moving Central inc will not call me. They tell me that because I could not make arrangements to fly back 5 days later the contract is voided. I am out over $2500.00 and because I paid by check I cannot have my credit card company reimburse me for services not received.

Move size: 1 Bedroom Home Service cost: $2100

I just cancelled my move with Moving Central LLC, forfeiting my $1,200 deposit. They promised a full service direct move with a dedicated truck to get a signed contract, and the day before my move "can't understand why the sales team would do that" and claim it will be a standard move on the transit system taking up to the allowed 21 days. At which point I was offered expedited delivery service for another additional charge. A fully disagreeable logistics team and unprofessional customer service and sales.

Move size: 3 Bedroom Home Service cost: $1200

Justin sold me the contract initially. I specifically called him out and asked if it went on a truck with other orders and would take a few weeks to get. He bold face lied and said I will have my own dedicated vehicle and will receive my belongings same day or the next day at the latest. Fast-forward I was supposed to be given a moving time the day before. I contacted them 3x and each time was told "they don't know". Finally they said "we will wake you up in the morning if we have to." Super unprofessional. Then they finally said late afternoon when they called me day of and I asked if I mean that I would receive my belongings the following day and was told no that they would go sit in a warehouse and it would probably be a truck and they do not have dedicated trucks and will take a month to get potentially. I asked to speak to a manager and she told me I was a liar that was ever told to me. I told her to pull the call and that Justin is a slimy salesman and bait and switched me but the manager told me I was SOL and it was too late to cancel day of then she hung up on me. They asked for my routing and accounting number initially which set red flags off. I was going to walk on the deal but Justin said he would "eat the cost" of using a debit card instead. Luckily I did not provide them the account info,so I immediately cancelled my card and called the bank and reported their deposit as fraud so I can get that back too since they are running a fraudulent business. I hired a reputable and honest company instead so after reading reviews on here that they do this to a LOT of people I called back and said I saw the reviews, cancelled my card, reported their deposit as fraud, and hired another company so don't send anyone because you aren't getting shit from me. Then they hung up on me and it was a day! So long story short. Save yourself a headache and don't listen to Justin's little dick energy sales pitch nor let the manager bully you into bullshit and just go find an HONEST, REPUTABLE company with integrity!!!! :)

Move size: 1 Bedroom Home Service cost: $1500

If you are looking to have your items moved safely and on time do not use this company. This has been the worst experience for me. My stuff was picked up in January and I have yet to receive any of it.

The staff is extremely unprofessional they have hung up the phone on me on numerous occasions. The owner Eli made extremely disrespectful comments as well. There are not enough words to describe what a horrific experience I have had with this company.

I am still waiting on my items and continue to be ignored and lied to in the process.

Move size: 1 Bedroom Home Service cost: $1925

I used them on February 12th after being given a rate of $1754 placing a deposit and movers came with a completely different estimate and i was told they would not store my things in storage in georgia as I was promised. I was charged $1000 more. Once i called Spence back who i booked them through on moving central he hung up on me and would not answer my calls. I tried to call the main number numerous times no answer. DO NOT USE THEM!! The are a broker and just want your money so they will tell you anything. Save yourself the headache.

Move size: 1 Bedroom Home Service cost: $2754

Would give zero stars - Initially provided the information for a move from the West coast

To the East coast. The Quality check increased the amount. Move pick up scheduled for 2/26 and got a call in 2/25 they were picking up on 2/25 in the afternoon no call and no one showed up. Friday finally someone responds and they changed to 2/28 - putting us behind schedule and they didn’t show up on 2/28 very un reliable and lacking communication. Disregard for customer commitments and the need to move timely. Refund requested and they said I was refusing service when the call stated they would try to get a truck 3/1 or maybe 3/2 and the house has to be vacated by 2/28. Will refuse to refund because verbal and written cancellation occurred after 48 hours and of course there was no service nor accountability on their part. My move date turned for them into a maybe disregarding needs and pocketing 3546 deposit and 1200 from the quality check increase.

Move size: 3 Bedroom Home Service cost: $7105

I will accept some responsibility for the poor outcome I had; I did not do my due diligence. This company is not a moving company, they are a broker. I felt under pressure to move my items, and I let the sales rep push me into the contract. The Welcome Letter indicates someone would call me a few days prior to my move. I did not receive a call. I left a message but did not get a call back. The day of my move came without any contact from the company or any movers. No call no show. After reading some more reviews, I took a loss and hired a truck to make the move myself. The companies response to me canceling was that I could reschedule my move any time within the next year. They didn’t seem to care that I wasn’t satisfied

I would suggest not using this company!

Move size: 1 Bedroom Home Service cost: $2200